support

Software Product Support

ChemicaLogic provides free technical support for all of our software products. If you have any problems during the installation or use of any of software products, or have any suggestions for improvement, please contact us at one of the addresses listed below. Alternatively, you can use the online support form shown below to send us your comments.

Before requesting support, it would save both your time and our time if you could first do the following:

Make sure you have read any relevant portions of the manual
Isolate the problem to a small test case
Have the version number of your copy of software ready
Have the version number of the spreadsheet application and the operating system on which it is installed ready

You can contact us via any of the following paths:

By Telephone:	(781) 425-6738 (Mon - Fri, 9 AM to 5 PM EST)
By Fax:	(781) 425-6741 (24 hours a day)
By Email:	clc.support@chemicalogic.com
By Mail:	ChemicaLogic Corporation 99 South Bedford Street, Suite 207 Burlington, Massachusetts 01803 USA

Software Patches

The following software patches are available from our web site:

Microsoft Office 2000 Upgrade Patch: All users of SteamTab, SteamTab Duo and SteamTab Quad should download and install this patch. Click here for more information.

Online Software Support

Please use the following online support form to send us your comments and bug reports.

Please provide us with the following information:

Please select the software product for which you want support:
What type of support would you like?
Bug report
Suggestion
Other

Please provide the following contact information:

First name	(required)
Last name	(required)
Title
Organization
Street address	(required)
Address (cont.)
City	(required)
State/Province
Zip/Postal code
Country	(required)
Work Phone
FAX
E-mail

Please describe the bug, suggestion or send us your comments:

Products

Download

Support

Order

Site Map

support

Software Product Support

Software Patches

Online Software Support